I help B2B SaaS founders scale their operations post-PMF

I’ve scaled 6 B2B SaaS startups as Head of Ops or Chief of Staff

Pain points I solve:

• "We're starting to scale and things are breaking"
• "Ops problems are becoming a huge distraction for founders"
• "Founder is becoming a bottleneck"
• "The leadership team is not yet driving consistent outcomes"
• “Company knowledge is fragmented”

What I deliver:

• Ops problems diagnosed, owned and solved AI-first
• Company cadence instilled so leadership drives consistent outcomes
• Systems in place to remove the need for a Founder in every room
• An aligned business, executing fast, ready for scale

📆 Book a free intro call | ✉️ Email me | :linkedin_li: LinkedIn

"James owned and built our operations from a 20-person company with minimal process into a mature operating system at 100 people."

Jackson Fregeau CEO @ Quandri

"If James gives you the opportunity to hire him, take it. He's a master at jumping into a complex problem and finding solutions."

Nat Cartwright Co-founder & COO @ Finn AI

"He took our foundations to the next level with clarity of mind, high-energy execution and a deft hand as a people leader."

Maritza van den Heuvel Dir. Platform Ops @ Thinkific

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$27M+ raised · 10 → 100 people · 6 B2B SaaS scaled · $1M → $10M ARR · eNPS >50

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Who I work with

• Early-to-growth-stage B2B SaaS founders, typically late Seed to Series A and roughly 10-100 people
• Founders who are feeling pain after finding product market fit - growth is accelerating, operations are straining, and too much still depends on them personally to keep things moving

Why me

• I’ve scaled 6 B2B SaaS startups from <$1M to >$10M and <10 to >100 people
• Early stage ventures generally need a Head of Operations / Chief of Staff hybrid - I have been both
• I bring leadership experience but equally enjoy being deep in problems as an IC
• I own company level outcomes, metrics & goals and let you get back to Customers/Product/Investors

Get started with an Ops Diagnostic

• A low-commitment assessment of your operations & a prioritised roadmap of where to focus
• $3-4k depending on team size & structure, over 2-4 weeks
• Your money back if this doesn’t give you clarity on what will move the needle for your business

Ops Diagnostic details

Ongoing Engagement Types

Fractional Head of Ops / Chief of Staff: 1-3 days per week of embedded operational leadership

Advisor / Mentor: Empathy-led advisory and mentorship for founders and operators

Outcome-based Projects: Cross-functional project management & execution

About James

Case Studies & Testimonials

Who is James

Working with James

Company Value Alignment

Scope of Startup Ops

Let’s talk